Frequently Asked Questions
These are a few of the questions we hear most often. If you don’t find the answer here, please Contact Us to ask for details. We try to answer all questions within 24 hours.
Q: How are your pieces made?
A: All pieces are created at my studio in the Napa Valley using leathers from Spain, Greece and Italy. I search the globe for beads to dress the leather. Most beads are made from metal alloy and plated with silver or gold or made from fine Swarovski crystal, glass and ceramic.
Q: I ordered an item today when can I expect to receive it?
A: Generally items ship within 1-2 business days from California via USPS with a tracking number. Although it is impossible to tell exactly when a piece will arrive, you should expect that for most of the continental US, within 7 business days. International shipments will take longer depending on the country.
Q: What is your return policy?
A: Returns are accepted on undamaged items within 10 days. Please return in original packaging. Unfortunately, return shipping costs are not refundable. Custom made items, including special sized bracelets, are not returnable without a return authorization. Please send an email for authorization if necessary.
If you have any questions or feedback, please email me directly at firstname.lastname@example.org.