Frequently Asked Questions
Frequently Asked Questions
How are your pieces made?
All pieces are created at my studio in the Napa Valley using leathers from Spain, Greece and Italy. I search the globe for beads to dress the leather. Most beads are made from metal alloy and plated with silver or gold or made from fine Swarovski crystal, glass and ceramic.
I ordered an item today - when can I expect to receive it?
Generally, items ship within 1-2 business days from California via USPS with a tracking number. Although it is impossible to tell exactly when a piece will arrive, you should expect that for most of the continental US, within 7 business days. We no longer sell or ship outside the continental US due to numerous compliance issues with international data privacy policies, and shipping complications including customs and taxation/VAT.
We invite you to shop Internationally via our Etsy store where there are platform-based tools that do enable us to sell outside the US.
What is your return policy?
Returns are accepted on undamaged items within 10 days. Please return in original packaging. Unfortunately, return shipping costs are not refundable. Custom made items, including special sized bracelets, are not returnable without a return authorization. Please send an email for authorization if necessary.
